Phase 1
Pre-Call Setup
Fill in call details before connecting
Call ID
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1
Date & Time of Call *
Auto-filled — edit if needed
2
Executive Details *
Agent handling this call
Phase 2
During Call
Active Call ID
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Duration
⏱ 00:00
3
Caller's Name *
As shared by caller (if given)
4
Caller's Phone Number *
As shared by caller (if given)
5
Caller's Age *
As shared by caller (if given)
7
Gender *
10
Location *
11
Caller Details Status *
12
Call Type / Nature of Call *
13
Issue Category *
Primary concern raised by caller
14
Severity Level *
Assess risk to caller right now
🔴
High
Immediate Risk / Danger
🟡
Medium
Needs Timely Action
🟢
Low
Information / Guidance Only
15
Action Taken *
What was done during or immediately after the call
16
Key Notes During Call
Record important points while caller speaks
Phase 3
Post-Call Disposition
ℹ
Complete this section within 5 minutes of ending the call. Accurate disposition ensures faster follow-up.
17
Call Outcome *
18
Referral Details
If caller was referred — select destination
19
Follow-up Requirement *
20
Case Status *
21
Special Tags
Select all that apply
🔁 Repeat Caller
🔴 High Priority
🔒 Sensitive Case
📰 Media Sensitive
⚖️ Legal Intervention Required
🚶 Field Intervention Needed
22
Remarks / Additional Notes
Anything important not captured above
🌸
Record Submitted Successfully
The call has been logged and saved to the Naari Shakti system.
Please note the Call ID for reference and follow-up.